Privacy Policy

Company: Probio Corporation (“the Company”)

1. Basic Policy

The Company recognizes that the protection of personal information is an important social responsibility.

We handle all personal data appropriately and securely in compliance with the Act on the Protection of Personal Information (APPI, Japan), relevant laws, and official guidelines.

2. Information We Collect

We may collect the following categories of information in the course of providing our services:

  • Personal information such as name, email address, and phone number
  • Usage and technical information such as access dates, device data, IP address, and cookies
  • Inquiry details, survey responses, and communication records

For information about cookies and analytics tools, please refer to our separate Cookie Policy.

3. Purpose of Use

We use collected personal data for the following purposes:

  1. To provide, maintain, and operate our services
  2. To respond to inquiries and provide customer support
  3. To inform users about new features, campaigns, or other updates
  4. To prevent unauthorized use or violations of our Terms of Service
  5. To analyze data and improve services in a non-identifiable manner
  6. For other purposes reasonably related to the above

4. Disclosure to Third Parties

We will not provide personal data to third parties without prior consent, except in the following cases:

  • When required by law or regulation
  • When necessary to protect life, body, or property and obtaining consent is difficult
  • When particularly necessary for public health or the sound development of children
  • When cooperating with governmental or local authorities in executing legally mandated duties

5. Security Management

We take appropriate technical and organizational measures—such as access control, encryption, and log management—to prevent unauthorized access, leakage, loss, or alteration of personal data.

6. Management of Contractors

When outsourcing services that involve the handling of personal data, we select contractors with appropriate data protection standards and supervise them through contractual and technical measures.

7. Requests for Access, Correction, and Deletion

Individuals may request the following actions regarding their personal data held by the Company:

  • Disclosure or access to personal data
  • Correction, addition, or deletion
  • Suspension of use or cessation of provision to third parties

Upon confirming the requester’s identity, we will respond appropriately and without undue delay in accordance with applicable laws.

A reasonable administrative fee may apply depending on the nature of the request.

Details will be provided at the time of inquiry.

We may refuse to disclose or modify data, in whole or in part, if such action could:

  • Endanger the life, body, or property of the requester or others
  • Seriously interfere with the Company’s proper operations
  • Violate applicable laws or regulations

If we decide not to disclose the requested data, we will promptly notify the requester of the reason.

8. Changes to This Policy

We may revise this Privacy Policy as necessary.

In the event of significant changes, we will announce the updates clearly on our website.

9. Contact Information

For questions regarding this Privacy Policy or the handling of personal data, please contact us at:

Probio Corporation

Contact Person: Hiroshi Yamazaki

Email: contact@probiocorp.com

10. Governing Law and Scope of Application

This Privacy Policy is governed by the laws of Japan.

The Company also complies, where reasonably applicable, with overseas data protection regulations such as the EU General Data Protection Regulation (GDPR).